Case I: Returns for Unsatisfied Customers
For any reason, when the customer is not satisfied with the purchase, he/she can return it within 30 days from the day the order was shipped, and it must be notified to SpreeMart via email within 10 days of product delivery. It is however important that products to be returned are unused and are in re-saleable condition including the packaging. If the item is not defective and is returned within the 30-day window, the customer is required to pay the cost of return shipping and may be charged a 15% to 25% restocking fee. Custom-made or made-to-order products are not refundable.
Case II: Damaged or Incorrect Product Delivery
All defective, damaged, incorrect, or erroneously shipped products can be returned within 30 days of original shipment. If the item is damaged or incorrect, a return label will be provided via email. Proof (a photo) will be needed for damaged, incorrect, or defective items. SpreeMart must be notified via email within 10 days of product delivery.
Return Merchandise Authorization (RMA) process: before a product is returned, an RMA is required - products returned without one will not be accepted.
1. Request an RMA number from SpreeMart by submitting a request through email. In your request, please provide:
• Your order number
• The item number of the product you wish to return
• Reason for returning the product
2. After your RMA request is received, we will provide an RMA number (within 3 to 4 business days) and shipping instructions for where to send the item.
3. After the item is received at our warehouse, your refund will be issued within 3 business days.
4. If the returned item is found damaged, in non-new condition, or soiled, an additional repair/replacement charge may apply to your refund. If that cost exceeds the price paid, no refund will be made.
5. If a package is damaged in transit (either direction), you are responsible for filing a claim with the shipping carrier.
Note: Returns shipped to the wrong address or received without an RMA number will be subject to a 25% service fee plus additional freight costs. Items returned more than 30 days after the shipment date are not eligible for return or exchange.
